Our professional agents answer every call with a smile! We offer a host of services including things like answering with your customized greeting, booking appointments, taking messages while you’re out of the office, transferring callers to the right person in your organization, answering questions, and giving important information about your business. We can do all of this from 7am – 7pm Central time (Mon – Fri).
Our receptionists are trained to distinguish between different types of calls (new clients, current clients, hot leads, urgent calls, etc.) and handle according to your instructions.
You can forward and unforward your calls according to your schedule, whether that’s all the time, a couple hours a day, or a few days a week.
Also, you can keep your existing phone number! We will provide you with a local or toll-free phone number which is unique to your business. You then would forward your existing business calls to that number, or if you prefer, publish the number we provide you with on your website, online business listings and marketing materials.
We can screen your calls and let you know who’s on the line before you answer. We can also forward calls to the appropriate members of your organization or simply connect the caller to your voicemail.
Our agents can make all of your outbound calls for things like follow-up calls or appointment reminders. Keep us in mind for your outbound calling needs!
We can schedule appointments with your clients as needed, using your calendar software (Google Calendar, iCalendar or Office365), all based on your availability.
If you’re having trouble getting to all of your calls, you can add our number to your current phone system. Calls will roll over to our team of agents if you don’t answer.
Have a specific way you’d like for us to answer the phone? No problem! Our agents will answer the call with your specific greeting and a smile! 🙂
We will take detailed notes of each call and deliver them to you via email and/or text immediately following the call. This way you can stay on top of what’s happening with your calls and your business!
Each customer is provided with their own voicemail box for callers to leave messages after hours. We can provide those messages to you immediately or follow up on them in the morning per your request.
If you publish the number we assign you on your website/marketing materials, we can send all after hours calls to the phone number of your choice.*
*Keep in mind that on rare occasions we are required to change the phone number assigned to your account due to phone system changes or other reasons. If for some reason your number is changed, you agree to assume all liability.
Need Help? Call Us: 512.400.4421